Shipping Policy

Shipping Information 

At ivaica, we are proud to offer our customers FREE shipping on all orders!

Order Processing Times

Please allow 1-3 business days to process and dispatch your order after it is placed. An order is considered dispatched when it is handed over to our shipping carrier and is in transit to your specified address. During peak seasons and holidays, processing times may extend up to 7 business days.

Estimated Shipping Times

The estimated delivery time of your package depends on the overall transit time after dispatching your order. The delivery timeframe may vary based on your location. Please find the estimated delivery times below:

8 - 12 Business days

Please note that during peak seasons and holidays, shipping carriers may experience delays outside of our control. For worldwide shipping, customs processing may cause unexpected delays, extending the overall delivery timeframe.

Order Changes & Accurate Shipping Details

Customers are responsible for ensuring that shipping details are accurate and complete at checkout. Incomplete or incorrect addresses may result in delayed processing or order cancellation. If our system detects an address issue, our customer support team will email you within 3 business days for verification. If we do not receive a response within this time, we reserve the right to cancel your order.

If you notice an error in your shipping details, please email us at ivaica.suport@yahoo.com within 24 hours of placing your order. We will do our best to accommodate changes, but we cannot guarantee modifications after this timeframe.

Delayed Delivery

At ivaica, we understand that timely delivery is important to you. We strive to ship out all orders promptly, but delays may occur due to external factors such as:

  • Severe weather conditions

  • Transportation disruptions

  • Unexpected courier delays

  • Customs processing (for international orders)

  • Address verification issues

  • Payment processing delays

We will notify you as soon as possible if any issue arises that could delay your order. However, ivaica is not responsible for delivery delays caused by external factors beyond our control.

Lost or Stolen Packages

If your package is lost or stolen after being handed over to the courier, please contact us at ivaica.suport@yahoo.com, and we will assist you in resolving the issue.

We recommend reaching out to the courier service to file a claim. Most shipping carriers have procedures in place for lost or stolen packages and may require additional information from you. We will also follow up with the courier on your behalf.

ivaica is not responsible for lost or stolen packages, as these are beyond our refund policy. However, depending on the situation, we may offer a replacement at our discretion. If the courier confirms the package as lost, filing a police report may be necessary.

Shipping Policy Changes

ivaica reserves the right to modify or update this Shipping Policy at any time without prior notice. Customers are encouraged to review the latest version before making a purchase.

By purchasing from ivaica, you acknowledge and agree to this Shipping Policy, including any future modifications.

For any questions or concerns, please reach out to us at ivaica.suport@yahoo.com.