Returns & Refunds Policy

Returns & Refunds Policy

At ivaica, we are committed to providing you with high-quality products designed to enhance your experience. We believe in the effectiveness of our products and recommend that you use them for at least 14 days before considering a return. If you are not satisfied after this period and within our 60-day money-back guarantee, please contact us at ivaica.suport@yahoo.com.

Cancellation Policy

Any changes or cancellations to an order must be requested within 24 hours of placing the order. After this timeframe, we may not be able to accommodate your request as the order may have already entered the processing phase. If you cancel your order within 24 hours, we will process your refund within 7 business days.

60-Day Money Back Guarantee

We are confident in the quality of our products and encourage you to try them for a minimum of 14 days to experience their benefits. If you are still unsatisfied, you may return the items within 60 days of purchase. Please note that shipping fees (if applicable) are non-refundable.

To initiate a return, please contact our support team by filling out the form on our Contact Us page or email us directly at ivaica.suport@yahoo.com. To expedite the return process, provide your Order Number or the Name and Email Address used to place the order.

Damaged Items

We take great care in packaging our products to prevent damage during shipping. An item is considered damaged if it has a defect or is physically broken. Damaged packaging (e.g., dented boxes) with a product in good condition is not considered damage.

If your item arrives damaged, please notify us within 72 hours of delivery by emailing ivaica.suport@yahoo.com and include a clear photo of the damage. We will assess the situation and determine if you qualify for a replacement at no cost. Please note that we do not accept returns, refunds, or replacements for items damaged due to normal wear and tear or misuse.

Shipping and Delivery

While we strive to deliver your order on time, we are not responsible for shipping delays caused by external factors such as courier issues, customs processing, or unforeseen circumstances. If you experience delivery issues, please contact the courier directly for assistance. We are not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping details at checkout. If you provide an incorrect shipping address and do not notify us within 24 hours of placing your order, we will not be able to issue a refund or resend the package.